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Public help centre

Help Centre

Find guidance for submissions, buyer access, account sign-in, and the next step in your FilmMerge journey.

Choose Your PathBrowse FAQ
Choose your path

Find guidance for what you are trying to do.

Select the path that best matches your relationship with FilmMerge. Each section brings together the preparation, sign-in, and next-step guidance you are most likely to need.

Buyers and platforms

Request access and begin a licensing pathway

Understand verification, buyer onboarding, catalogue access, controlled viewing, licensing discussions, and buyer sign-in.

For Buyers Buyer Login Public Catalogue
Account access

Find the correct sign-in page

Filmmakers and approved buyers can use Portal Access to choose the correct sign-in option. For account problems, use the recovery link on the relevant login page or contact FilmMerge.

Portal Access Filmmaker Login Buyer Login
Help topics

Find a public answer or the correct next destination.

Getting started

Start with How It Works, then choose the filmmaker or buyer guidance that matches your role.

How FilmMerge Works

Common questions

Review answers about eligibility, rights, distribution, buyer access, technical materials, portals, and support.

Browse the FAQ

Submission preparation

Check the information and materials that help FilmMerge evaluate your submission efficiently.

Open Resources

Safe account access

Use only the official FilmMerge access pages and account instructions. Never send passwords or confidential credentials through a public enquiry form.

Choose an Access Route

Agreements and delivery

Public guidance explains the normal stages. Title-specific rights, delivery, commercial, and contractual requirements are confirmed privately.

Review Services

Contact FilmMerge

Use the contact page for general help. For account-specific matters, sign in first or use the secure communication option already provided to you.

Contact FilmMerge
Need more detailed guidance?

Start here, then continue with guidance inside your account.

Before signing in

Find preparation guidance, common answers, sign-in options, safety information, and the best way to contact FilmMerge.

After signing in

Relevant tips and instructions appear alongside the titles, requests, updates, and account actions available to you.

Need direct assistance?

Contact FilmMerge with the right context and no confidential credentials.

Contact FilmMerge